Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@roadbikerentaljapan.com and send your item to: 〒534-0027 Osaka, Miyakojima Ward, Nakanocho, 5 Chome−2−5, Road Bike Rental Japan.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: 〒534-0027 Osaka, Miyakojima Ward, Nakanocho, 5 Chome−2−5, Road Bike Rental Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {email} for questions related to refunds and returns.

Refund Policy

Welcome to our refund policy guide! We understand that sometimes purchases may not go as planned, and we aim to make the refund process as smooth and straightforward as possible. Below, you will find detailed information on how to request a refund, eligibility criteria, and important time frames.

Eligibility Criteria

To be eligible for a refund, your item must meet the following conditions:

1. Condition of Item: The item must be unused, in the same condition you received it, and in its original packaging.
2. Proof of Purchase: A receipt or proof of purchase is required to process your refund.
3. Return Time Frame: Items must be returned within 30 days of purchase. After this period, unfortunately, we cannot offer a refund or exchange.

Non-Refundable Items

Please note that certain items are exempt from being returned:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., toiletries)
• Gift cards
• Downloadable software products

Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email or phone to obtain a return authorization number.
2. Pack the Item: Securely pack the item, including all original packaging and accessories.
3. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Approval and Processing: Once we receive and inspect your return, we will send you a notification regarding the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Bank Account: Confirm with your bank or credit card company, as processing times can vary.
• Contacte con nosotros: If you’ve done this and still have not received your refund, please contact us for assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer service team for further instructions.

Contact Information

For any questions related to refunds and returns, please reach out to our friendly customer service team at:

• Email: help@roadbikerentaljapan.com
• Phone: +815017228801

We hope this guide helps clarify our refund policy and ensures a hassle-free experience. Thank you for choosing us!