{"id":1812,"date":"2025-06-24T11:36:43","date_gmt":"2025-06-24T02:36:43","guid":{"rendered":"https:\/\/roadbikerentaljapan.com\/?page_id=1812"},"modified":"2025-06-24T11:41:21","modified_gmt":"2025-06-24T02:41:21","slug":"devoluciones_devolucion","status":"publish","type":"page","link":"https:\/\/roadbikerentaljapan.com\/es\/shop\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-overview\">Visi\u00f3n general<\/h2>\n\n\n\n<p>Nuestra pol\u00edtica de reembolsos y devoluciones dura 30 d\u00edas. Si han pasado 30 d\u00edas desde tu compra, no podemos ofrecerte un reembolso o cambio completo.<\/p>\n\n\n\n<p>Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar sin usar y en las mismas condiciones en las que lo recibi\u00f3. Tambi\u00e9n debe estar en su embalaje original.<\/p>\n\n\n\n<p>Varios tipos de mercanc\u00edas est\u00e1n exentos de devoluci\u00f3n. Los productos perecederos, como alimentos, flores, peri\u00f3dicos o revistas, no pueden devolverse. Tampoco aceptamos productos que sean art\u00edculos \u00edntimos o sanitarios, materiales peligrosos o l\u00edquidos o gases inflamables.<\/p>\n\n\n\n<p>Art\u00edculos adicionales no retornables:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tarjetas regalo<\/li>\n\n\n\n<li>Programas descargables<\/li>\n\n\n\n<li>Algunos art\u00edculos de salud y cuidado personal<\/li>\n<\/ul>\n\n\n\n<p>Para completar su devoluci\u00f3n, necesitamos un recibo o prueba de compra.<\/p>\n\n\n\n<p>Por favor, no devuelva su compra al fabricante.<\/p>\n\n\n\n<p>Hay determinadas situaciones en las que s\u00f3lo se conceden devoluciones parciales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Libro con signos evidentes de uso<\/li>\n\n\n\n<li>CD, DVD, cinta VHS, software, videojuego, cinta de casete o disco de vinilo que haya sido abierto.<\/li>\n\n\n\n<li>Cualquier art\u00edculo que no se encuentre en su estado original, est\u00e9 da\u00f1ado o le falten piezas por motivos que no se deban a un error nuestro.<\/li>\n\n\n\n<li>Cualquier art\u00edculo que se devuelva m\u00e1s de 30 d\u00edas despu\u00e9s de la entrega<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Una vez recibida e inspeccionada su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos la aprobaci\u00f3n o el rechazo de su devoluci\u00f3n.<\/p>\n\n\n\n<p>Si se aprueba, se procesar\u00e1 el reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original en un plazo determinado de d\u00edas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-late-or-missing-refunds\">Reembolsos atrasados o no efectuados<\/h2>\n\n\n\n<p>Si a\u00fan no ha recibido el reembolso, compruebe primero de nuevo su cuenta bancaria.<\/p>\n\n\n\n<p>A continuaci\u00f3n, p\u00f3ngase en contacto con la entidad emisora de su tarjeta de cr\u00e9dito, ya que el reembolso puede tardar alg\u00fan tiempo en hacerse efectivo oficialmente.<\/p>\n\n\n\n<p>A continuaci\u00f3n, p\u00f3ngase en contacto con su banco. A menudo transcurre alg\u00fan tiempo antes de que se contabilice el reembolso.<\/p>\n\n\n\n<p>Si ha hecho todo esto y a\u00fan no ha recibido el reembolso, p\u00f3ngase en contacto con nosotros en la {direcci\u00f3n de correo electr\u00f3nico}.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sale-items\">Art\u00edculos en venta<\/h2>\n\n\n\n<p>S\u00f3lo se reembolsar\u00e1n los art\u00edculos de precio normal. Los art\u00edculos en oferta no se pueden reembolsar.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>S\u00f3lo cambiamos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados. Si necesita cambiarlo por el mismo art\u00edculo, env\u00edenos un correo electr\u00f3nico a help@roadbikerentaljapan.com y env\u00ede su art\u00edculo a: \u3012534-0027 Osaka, Miyakojima Ward, Nakanocho, 5 Chome-2-5, Road Bike Rental Japan.<\/p>\n\n\n\n<p><h2>Regalos<\/h2><\/p>\n\n\n\n<p>Si el art\u00edculo estaba marcado como regalo cuando se compr\u00f3 y se le envi\u00f3 directamente, recibir\u00e1 un cr\u00e9dito de regalo por el valor de su devoluci\u00f3n. Una vez recibido el art\u00edculo devuelto, se le enviar\u00e1 por correo un cheque regalo.<\/p>\n\n\n\n<p>Si el art\u00edculo no estaba marcado como regalo en el momento de la compra, o si la persona que hizo el regalo se envi\u00f3 el pedido a s\u00ed misma para d\u00e1rtelo a ti m\u00e1s tarde, enviaremos un reembolso a la persona que hizo el regalo y ella se enterar\u00e1 de tu devoluci\u00f3n.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Para devolver su producto, debe enviarlo por correo a: \u3012534-0027 Osaka, Miyakojima Ward, Nakanocho, 5 Chome-2-5, Road Bike Rental Japan.<\/p>\n\n\n\n<p>Los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n por su cuenta. Los gastos de env\u00edo no son reembolsables. Si recibe un reembolso, el coste del env\u00edo de devoluci\u00f3n se deducir\u00e1 de su reembolso.<\/p>\n\n\n\n<p>Dependiendo de d\u00f3nde viva, el tiempo que puede tardar en llegarle el producto intercambiado puede variar.<\/p>\n\n\n\n<p>Si va a devolver art\u00edculos m\u00e1s caros, puede considerar utilizar un servicio de env\u00edo con seguimiento o contratar un seguro de env\u00edo. No garantizamos que recibamos el art\u00edculo devuelto.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>P\u00f3ngase en contacto con nosotros en {email} para cuestiones relacionadas con reembolsos y devoluciones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pol\u00edtica de reembolso<\/h3>\n\n\n\n<p>Bienvenido a nuestra gu\u00eda de pol\u00edtica de devoluciones. Entendemos que a veces las compras no salen seg\u00fan lo previsto, y nuestro objetivo es que el proceso de reembolso sea lo m\u00e1s sencillo y directo posible. A continuaci\u00f3n, encontrar\u00e1 informaci\u00f3n detallada sobre c\u00f3mo solicitar un reembolso, los criterios de elegibilidad y los plazos importantes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Criterios de admisibilidad<\/h4>\n\n\n\n<p>Para poder optar al reembolso, el art\u00edculo debe cumplir las siguientes condiciones:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Estado del art\u00edculo<\/strong>: El art\u00edculo debe estar sin usar, en el mismo estado en que lo recibi\u00f3 y en su embalaje original.<\/li>\n\n\n\n<li><strong>Prueba de compra<\/strong>: Se requiere un recibo o prueba de compra para procesar su reembolso.<\/li>\n\n\n\n<li><strong>Plazo de devoluci\u00f3n<\/strong>: Los art\u00edculos deben devolverse en un plazo de 30 d\u00edas a partir de la fecha de compra. Transcurrido este plazo, lamentablemente, no podemos ofrecer reembolsos ni cambios.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Art\u00edculos no reembolsables<\/h4>\n\n\n\n<p>Tenga en cuenta que determinados art\u00edculos est\u00e1n exentos de devoluci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos perecederos (alimentos, flores, etc.)<\/li>\n\n\n\n<li>Art\u00edculos de cuidado personal (por ejemplo, art\u00edculos de tocador)<\/li>\n\n\n\n<li>Tarjetas regalo<\/li>\n\n\n\n<li>Programas descargables<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Proceso de devoluci\u00f3n<\/h4>\n\n\n\n<p>Para solicitar una devoluci\u00f3n, siga estos pasos:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contactar con el Servicio de Atenci\u00f3n al Cliente<\/strong>: Ponte en contacto con nuestro equipo de atenci\u00f3n al cliente por correo electr\u00f3nico o por tel\u00e9fono para obtener un n\u00famero de autorizaci\u00f3n de devoluci\u00f3n.<\/li>\n\n\n\n<li><strong>Empaquetar el art\u00edculo<\/strong>: Empaquete el art\u00edculo de forma segura, incluyendo todos los embalajes y accesorios originales.<\/li>\n\n\n\n<li><strong>Enviar el art\u00edculo<\/strong>: Env\u00ede el paquete a la direcci\u00f3n facilitada por nuestro equipo de atenci\u00f3n al cliente. Recomendamos utilizar un servicio de env\u00edo con seguimiento o contratar un seguro de env\u00edo.<\/li>\n\n\n\n<li><strong>Aprobaci\u00f3n y tramitaci\u00f3n<\/strong>: Una vez que recibamos e inspeccionemos su devoluci\u00f3n, le enviaremos una notificaci\u00f3n relativa a la aprobaci\u00f3n o rechazo de su reembolso. Si se aprueba, el reembolso se procesar\u00e1 y se aplicar\u00e1 autom\u00e1ticamente a su m\u00e9todo de pago original en un plazo de 5 a 10 d\u00edas laborables.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Devoluciones atrasadas o pendientes<\/h4>\n\n\n\n<p>Si a\u00fan no ha recibido el reembolso, compruebe lo siguiente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cuenta bancaria<\/strong>: Confirme con su banco o compa\u00f1\u00eda de tarjeta de cr\u00e9dito, ya que los plazos de tramitaci\u00f3n pueden variar.<\/li>\n\n\n\n<li><strong>Contacte con nosotros<\/strong>: Si ha hecho esto y a\u00fan no ha recibido el reembolso, p\u00f3ngase en contacto con nosotros para que le ayudemos.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Intercambios<\/h4>\n\n\n\n<p>S\u00f3lo cambiamos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados. Si necesitas cambiar un art\u00edculo por otro igual, ponte en contacto con nuestro equipo de atenci\u00f3n al cliente para recibir m\u00e1s instrucciones.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Informaci\u00f3n de contacto<\/h4>\n\n\n\n<p>Para cualquier pregunta relacionada con reembolsos y devoluciones, p\u00f3ngase en contacto con nuestro amable equipo de atenci\u00f3n al cliente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Correo electr\u00f3nico<\/strong>: help@roadbikerentaljapan.com<\/li>\n\n\n\n<li><strong>Tel\u00e9fono<\/strong>: +815017228801<\/li>\n<\/ul>\n\n\n\n<p>Esperamos que esta gu\u00eda ayude a aclarar nuestra pol\u00edtica de devoluciones y garantice una experiencia sin complicaciones. Gracias por elegirnos.<\/p>","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 30 days. 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