Frequently Asked Questions at RBRJ
What are RBRJs hours of operation?
Our hours of operation vary by RBRJ location and season.
Peak season (March, April, May, June, September, October and November)
Osaka: 8:30 to 12:00, then 13:00 to 17:30
Kyoto: 8:30 to 12:00, then 13:00 to 17:30
Onomichi: 8:30 to 11:00
Non-Peak season (January, July, December)
Osaka: 8:30 to 12:00, then 13:00 to 17:30
Kyoto: 8:30 to 12:00
Onomichi: 8:30 to 11:00
Closed: February and August
Please note that all operating hours are subject to change based on operational requirements. We kindly ask that you check the homepage banner and the latest updates on our Google listings for each RBRJ location to confirm any temporary closures or schedule adjustments.
RBRJ Osaka
RBRJ Kyoto
RBRJ Onomichi
Can I pick up early or return late?
Early pick up and late return options may be possible depending on bike and staff availability. Please contact in advance to confirm availability.
Early Pick up & Late Returns Requests
A 1-day rental period is based on traditional business hours (Everyday: 8:30am to 5:30pm) not 24 hours and our policy regarding early/late pick-ups requests is that anytime a bike is not available for another client then a full day charge is applicable.
Late Return Fees
We kindly ask that bikes are returned by 5:30pm. However, we understand that riders might request longer or get held up on their ride. There is a 1,000 yen per hour per bike charge after 5:30pm. Please be in contact with the shop staff if you suspect you will be late.
Can I pick-up in Kyoto and drop-off in Osaka (or pickup in Osaka and drop off in Kyoto)?
Yes. Collecting at RBRJ (Kyoto) and returning to RBRJ (Osaka) and vice-versa is an option. There is a ¥3000 yen multi-location logistics fee per bike to be added when making a reservation. Please reserve this option as an ‘Extra’ at the time of making a reservation.
What do I need?
You need to bring your shoes, clothing and ID. We will take a photocopy of your passport (or other form of ID) before you leave.
Road Bike Rental Japan can supply you with a helmet, water bottles, lights, a saddle bag with spare tube, levers and pump. If you are renting for longer than one day it also helps if you do a little research on your route and also organize your accommodation in advance.
What is included?
Our pricing includes the following items:
-The bike
-Helmet
-Pedals (please read bike description for details of pedals)
-(1) Bottle cages (1 additional cage available for a one-time fee)
-Lights
-Lock
-Saddle Bag
-Spare Tube
-Tyre Levers
-Tire pump
-Multi-tool
-Bike set-up (if you supply us with your measurements)
-Routes and tips and plenty of local knowledge
-Racks are included on most Tour bikes. We no longer offer racks on Road Bikes, but please contact us for bike packing gear such as saddlebags, handlebar bags, etc.
We may sell the following items (sold seperately or for a seperate fee; depending on stock and availability):
-Rinko/Train Bags
-Panniers sets(available for rent on Tour Bikes only, please rent separately and in conjunction with your tour bike rental)
-Clothing
-Gloves
-Water bottles
-Bike Packing gear: Bar Bags, Saddle Bags, handlebar bags, etc.
-Other cycling gear and equipment
The following are not included and aren’t have available for sale:
-Cycling Shoes
What are the pedal options?
You can choose from the following pedals for your rental cycle:
-Regular (FLAT pedals you can use with everyday shoes/sneakers)
The below require separate rental. Please add these to your rental as an ‘Extra’ before checking out.
-SPD SL
-SPD MTB
-Look Keo Classic
Feel free to bring your own pedals as well. In this case, select ‘own pedals’ and indicate your pedals in the ‘special requirements’ when renting.
How is the rental period calculated?
A rental day at RBRJ is from 8:30am to 5:30pm on the same day, unfortunately not 24hrs. For example on a two day rental you would need to bring the bike back by 5:30pm on the second day
What are the Payment Methods?
Online
Online Bookings and Purchases can be made with the following Credit Cards and cashless providers:
-Visa
-Mastercard
-American Express
-Apple Pay
-Google Pay
Store
The following Payment Methods are accepted in our clubhouse:
-Cash (Yen)
-Visa
-Mastercard
-American Express
-Line/We Chat/Naver
-PayPay/Alipay
What about liability?
By using RBRJ’s hire bikes, equipment and services you accept, agree to and ‘sign’ RBRJ’s Deed of Acknowledgement and Waiver of Liability, and Voluntary Assumption of Risk (‘DEED’). Please read this document carefully before agreeing to the rental. The document in full can be viewed here below:
View Deed >
What about insurance?
Every RBRJ bike is inspected and covered under the TS Mark Scheme annually. More information on the TS Mark Scheme’s coverage and compensation can be found here.
For overseas travelers, we recommend that you confirm that your travel insurance also covers activities such as cycling to add an extra layer of protection.
What is the wet weather policy?
Unfortunately, we can’t control the weather. There will be times during your trip when it might rain however this is a part of cycling. If you experience some wet weather and would like to return the bikes early this is OK, however we cannot refund you for the missed cycling days. We kindly thank you for your understanding.
Do you charge for damages or loss of items?
Although this is rare, we do charge for damage and loss of items.
When you return the bike we will inspect for any damage thay may have happened during your rental. We do understand things can happen as part of wear and tear but for certain damage we will charge an additional fee.
We also charge additional fees for loss of items, please see the fees below:
– Lights 1,500 yen
– Tubes 1,000 yen
– Water bottles 1,500 yen
– Pumps 1,500 yen
– Levers 500 yen
– Porter bags 5,000 yen
– Helmets 1,500 yen
– Damaged bar tape 3,000 yen
If extra charges need to be made, they will be charged at the time of the return. They can be paid in cash, via PayPal or with a card.
What is the cancellation policy?
There is a 5% cancellation fee on all bookings to cover handling and booking costs. Please contact us by 5pm the previous day to discuss rescheduling opportunities. Bookings can be rescheduled for free depending on availability.
If you cancel after 5pm the previous day, kindly understand we charge 50% of the rental total.
Any cancellations on orders with Delivery Services involved will be dealt with on a case by case basis, and may not be eligible for a refund due to circumstances such as shipping dates, staff labor costs, etc.
If you would like to return the bikes early this is OK, however we cannot refund you for the missed cycling days. We kindly thank you for your understanding.
Still have questions?
Couldn’t find what you were looking for in the questions above? Feel free to reach via our contact page or the button below.